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Exam 7: Management and Leadership

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Question 51

Multiple Choice

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__________ include dealers,who buy products to sell to others,and ultimate customers who buy products for their own personal use.

A) End users
B) External customers
C) Internal customers
D) Distribution centers

E) All of the above
F) A) and C)

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Question 52

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In traditional organizations,directing includes both giving assignments to workers and providing feedback on their performance.

A) True
B) False

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Question 53

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Business partners Lars and Sam brought to life a revolutionary ide A.Both were skilled in computer science.For the first few years,they hired people with their same mindset: employees who worked well under a free-reign leadership style where they could expand upon the company's technology and create new products.Moving forward,the partners realized that their fast-growing venture needed structure.Lars and Sam understood what was needed,but questioned whether they could change their own leadership behavior to make it happen.In order to develop the financial and operations side of the business,the partners hired an additional leader,a person whose leadership style was high on structure.Which of the following statements about leader behavior attests to the soundness of this strategic move?

Rob intends to major in accounting because he is confident that an ability to read and interpret financial and accounting data is the way to get to the top in business.Rob seems to be concerned with developing his:

Customers who visit any Good As New Appliance Repair Center see a framed statement prominently displayed near the front door.The plaque describes the company's fundamental purposes.In part,it states that "All Good As New Centers operate under the belief that every customer deserves good quality parts,fast and dependable service,and a fair price." The words on this plaque reflect the ____________ of Good As New.

Researchers have determined that all effective leaders have similar traits.

At Lifeline Pharmaceuticals,highly regarded research personnel rely on top management to provide strategic direction.Beyond that,researchers work on their own to develop new drugs to satisfy customer needs and company profit objectives.Middle management at Lifeline practice _____________.

The focus of knowledge management is to make sure top managers have all of the information they need to run the company.

Lauzy seems to prefer an) __________ style of leadership.

___________ involves recruiting,hiring,motivating,and retaining the best people available to accomplish the company's objectives.

Well-known retired basketball coach,Bob Knight,was known for his emotional antics at Indiana University and Texas Tech.If you talk with Bob,he believes in total dedication from his team and total compliance to his style of coaching.It's "his way or the highway." Bob typifies the _____________ style of leader.

Lauzy's decision to establish well-defined standards for monitoring performance means that he expects management to seriously engage in the _________ function of management.

Harper is a sales rep for an eyeglass company.The company is always on the cutting edge of trendy designs.In her job,she frequently relies on the marketing department to provide her with information and materials.When using customer satisfaction to judge the success of their company,Harper's managers should:

Tactical planning is concerned with:

The first step to developing a knowledge management system is to develop the technology to keep information secure.

Two of the key components of the control process are setting clear performance standards and communicating results and deviations to the employees involved.

Juanita is a project manager for a group of experienced and creative programmers at Idle Time Gaming,a publisher of popular computer games.Since the programmers are bright,creative,and highly motivated,Juanita brainstorms basic ideas with her group,then allows the programmers a great deal of freedom to do what it takes to reach the agreed upon objectives.Juanita is using a free-rein leadership style.

Mark is a manager for Cable Connection.He spends most of his time scheduling the specific service calls that each employee performs during the day,verifying job completion,and evaluating employee performance on each call.These responsibilities suggest that Mark is a middle manager.

Describe three different leadership styles and give an example of a situation in which each style could be most used effectively.

Staffing is less important at Sony,IBM and other high-tech firms because these firms sell technology.