Question 1

Interoffice memos are used to facilitate ________ written communication within an office.

Accepted Answer

The answer of Interoffice memos are used to facilitate ________...

Question 2

A(n) ________ line is used when the correspondence is sent to a particular individual in a company.

Accepted Answer

The answer of A(n) ________ line is used when the...

Question 3

In general writing, use numerals when the number is ____ or greater.

Accepted Answer

A)   2
B)   4
C)   5
D)   9
E)   11F) A) and B)
G) All of the above

Question 4

Which of the following USPS services provides either next-day or second-day delivery 365 days a year?

Accepted Answer

A)   Priority Mail
B)   First-class mail
C)   Express Mail
D)   Airmail
E)   Registered mailF) A) and D)
G) C) and D)

Question 5

Proofreading involves checking a document for spelling and format errors, as well as checking the document for ____.

Accepted Answer

A)   grammatical errors
B)   conciseness
C)   clarity
D)   logical flow
E)   factual accuracyF) A) and E)
G) A) and B)

Question 6

A basic rule for using a plural in medical terms is that with terms ending in ____.

Accepted Answer

A)   um, is to add an a
B)   us, is to add an i
C)   a, is to keep the a and add e
D)   is, is to keep the is and add es
E)   ue, is to add an iF) A) and E)
G) B) and E)

Question 7

The ________ block is aligned with and typed three to four lines below the complimentary closing.

Accepted Answer

The answer of The ________ block is aligned with and...

Question 8

Where in a professional letter are special or urgent delivery notations, such as certified mail, typed?

Accepted Answer

A)   One line below the date
B)   One line below the inside address
C)   Two lines below the date
D)   Two lines below the signature line
E)   One line above the dateF) None of the above
G) C) and E)

Question 9

Envelopes that have a transparent window are used for ____.

Accepted Answer

A)   general correspondence
B)   invoices and statements
C)   large, bulky documents
D)   easily damaged materials
E)   appointment reminder cardsF) A) and B)
G) A) and C)

Question 10

Underlining key points and writing reminders or suggested actions in the margin when reading incoming mail is called ____.

Accepted Answer

A)   recording
B)   annotating
C)   sorting
D)   opening
E)   distributingF) C) and D)
G) A) and B)

Question 11

Letterhead paper is usually either sulfite bond or ____, which is more expensive than other types of paper.

Accepted Answer

A)   composite
B)   wool woven
C)   cotton fiber bond
D)   blended bond
E)   bamboo bondF) All of the above
G) A) and D)

Question 12

How should you fold an invoice that will be placed in a window envelope?

Accepted Answer

A)   Use an accordion fold
B)   Fold the invoice in half lengthwise
C)   Fold the invoice in half crosswise
D)   Fold the invoice in half, then fold it in half again
E)   Fold the invoice into quartersF) All of the above
G) A) and B)

Question 13

How many spaces should be left above the signature block to allow for the signature?

Accepted Answer

A)   One
B)   Two
C)   Three to four
D)   Five
E)   Six to sevenF) All of the above
G) A) and E)

Question 14

Which of the following is a correct example of a part of the inside address of a business letter?

Accepted Answer

A)   Ms. Paula Jordan
B)   233 West Newhouse St.
C)   233 W. Newhouse St.
D)   Plainview, N.J.
E)   Plainview, New JerseyF) None of the above
G) B) and E)

Question 15

Notations include information such as the number of enclosures that are included with the letter and ____.

Accepted Answer

A)   the typist's initials
B)   the names of other people who will receive copies of the letter
C)   an acceptable complimentary closing
D)   the writer's signature, followed by the address of the business
E)   the subject of the letterF) A) and B)
G) A) and E)

Question 16

Which of the following envelopes is most easily read by an OCR system?

Accepted Answer

A)   An envelope that is addressed by hand
B)   A computer-printed envelope using the default font
C)   An envelope that measures 3 inches by 4 inches
D)   A computer-printed envelope using a script font
E)   A computer-printed envelope with a double-spaced addressF) A) and B)
G) A) and C)

Question 17

The American Medical Informatics Association organization is responsible for establishing policies relating to _______.

Accepted Answer

The answer of The American Medical Informatics Association organization is...

Question 18

The ________ letter style is the most commonly used style for correspondence in medical offices.

Accepted Answer

The answer of The ________ letter style is the most...

Question 19

Bodies of text that are used repeatedly that are saved in the computer for quick and easy access of this repeated information are called ____________.

Accepted Answer

The answer of Bodies of text that are used repeatedly...

Question 20

The ________ style of punctuation has no punctuation after the salutation and complimentary closing.

Accepted Answer

The answer of The ________ style of punctuation has no...

Exam 10: Written and Electronic Communication

The ________ block is aligned with and typed three to four lines below the complimentary closing.

Correct AnswerverifiedShow Answer

A basic rule for using a plural in medical terms is that with terms ending in ____.

Correct AnswerverifiedShow Answer

Bodies of text that are used repeatedly that are saved in the computer for quick and easy access of this repeated information are called ____________.

Correct AnswerverifiedShow Answer

Interoffice memos are used to facilitate ________ written communication within an office.

Correct AnswerverifiedShow Answer

A(n) ________ line is used when the correspondence is sent to a particular individual in a company.

Correct AnswerverifiedShow Answer

Proofreading involves checking a document for spelling and format errors, as well as checking the document for ____.

Correct AnswerverifiedShow Answer

Letterhead paper is usually either sulfite bond or ____, which is more expensive than other types of paper.

Correct AnswerverifiedShow Answer

The American Medical Informatics Association organization is responsible for establishing policies relating to _______.

Correct AnswerverifiedShow Answer

Notations include information such as the number of enclosures that are included with the letter and ____.

Correct AnswerverifiedShow Answer

The ________ style of punctuation has no punctuation after the salutation and complimentary closing.

Correct AnswerverifiedShow Answer

The ________ letter style is the most commonly used style for correspondence in medical offices.

Correct AnswerverifiedShow Answer

Underlining key points and writing reminders or suggested actions in the margin when reading incoming mail is called ____.

Correct AnswerverifiedShow Answer

Which of the following USPS services provides either next-day or second-day delivery 365 days a year?

Correct AnswerverifiedShow Answer

In general writing, use numerals when the number is ____ or greater.

Correct AnswerverifiedShow Answer

How many spaces should be left above the signature block to allow for the signature?

Correct AnswerverifiedShow Answer

How should you fold an invoice that will be placed in a window envelope?

Correct AnswerverifiedShow Answer

Which of the following is a correct example of a part of the inside address of a business letter?

Correct AnswerverifiedShow Answer

Envelopes that have a transparent window are used for ____.

Correct AnswerverifiedShow Answer

Where in a professional letter are special or urgent delivery notations, such as certified mail, typed?

Correct AnswerverifiedShow Answer

Which of the following envelopes is most easily read by an OCR system?

Correct AnswerverifiedShow Answer

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