Question 1

If an organization fosters and values workforce diversity,it is most likely to:

Accepted Answer

A)  make less productive use of the organization's resources.
B)  reduce conflict among employees of different cultural groups.
C)  increase instances of ethnocentrism.
D)  reduce creativity among the employees.
E)  decrease its ability to serve the needs of a diverse customer base.F) A) and D)
G) D) and E)

Question 2

_____ are legally mandated plans that try to increase job opportunities for minority groups.

Accepted Answer

A)  Compulsory arbitration programs
B)  Affirmative action programs
C)  Diversity training programs
D)  Employee assistance programs
E)  Employee welfare programsF) None of the above
G) B) and C)

Question 3

Socorro was terminated from her job by her employer because she was repeatedly late to work.She contributes to her company's turnover through:

Accepted Answer

A)  conciliation.
B)  demotion.
C)  transfer.
D)  separation.
E)  arbitration.F) None of the above
G) A) and E)

Question 4

When compared to the external sources of recruitment,recruiting from internal sources:

Accepted Answer

A)  results in higher turnover.
B)  incurs higher costs.
C)  increases the possibility of lockouts.
D)  decreases picketing.
E)  improves employee morale.F) C) and E)
G) B) and C)

Question 5

_____ is the negotiation process through which management and unions reach an agreement about compensation,working hours,and working conditions for concerned employees.

Accepted Answer

A)  Bracketed arbitration
B)  Mediation
C)  Collective bargaining
D)  Conciliation
E)  PicketingF) A) and C)
G) C) and D)

Question 6

Which of the following is a secondary characteristic of diversity?

Accepted Answer

A)  Income
B)  Age
C)  Race
D)  Gender
E)  AbilitiesF) A) and B)
G) All of the above

Question 7

What is an advantage of time wages?

Accepted Answer

A)  It provides incentives to improve productivity.
B)  It can be computed easily.
C)  It is associated with an employee's self-actualization needs.
D)  It is accurate as it is based on the level of output achieved.
E)  It encourages employees to supervise their own activities.F) A) and D)
G) A) and C)

Question 8

Threats against employers made on social media sites are protected speech.

Accepted Answer

A) True 
 B)False

Question 9

Reference checking usually involves:

Accepted Answer

A)  monitoring the working conditions in a firm.
B)  checking a company's compliance with its policies.
C)  assessing an applicant's potential for a job.
D)  checking the previous work experience of a candidate.
E)  identifying possible sources for recruitment.F) B) and C)
G) A) and E)

Question 10

_____ are nonfinancial forms of compensation provided to employees.

Accepted Answer

A)  Commissions
B)  Benefits
C)  Time wages
D)  Piece wages
E)  BonusesF) B) and D)
G) A) and D)

Question 11

The management at a firm shuts down its plant completely,restricting all its employees from coming to work.The management's decision was followed by a partial strike called by the union members.This situation best represents a(n) :

Accepted Answer

A)  injunction.
B)  embargo.
C)  boycott.
D)  lockout.
E)  picket.F) A) and B)
G) B) and E)

Question 12

Which of the following statements is true of a job specification as well as a job description?

Accepted Answer

A)  Both the job description and job specification are used exclusively for internal job postings.
B)  Both the job description and job specification determine,through observation and study,pertinent information about a job.
C)  Both the job description and job specification are used to develop recruiting materials.
D)  Both the job description and job specification specify the cost of hiring current employees to fill job openings.
E)  Both the job description and job specification specify the educational qualification required for a job.F) B) and D)
G) A) and B)

Question 13

Union growth has slowed in recent years because:

Accepted Answer

A)  there has been a shift from the service economy to a manufacturing economy.
B)  there has been a shift from a service to a manufacturing economy.
C)  unions are no longer backed by the power of a large group.
D)  the number of blue-collar jobs has increased.
E)  factories have become more automated.F) None of the above
G) C) and E)

Question 14

_____ refers to forming a pool of qualified applicants from which management can select new employees.

Accepted Answer

A)  Planning
B)  Training
C)  Compensating
D)  Appraising
E)  RecruitingF) B) and D)
G) A) and B)

Question 15

_____ familiarizes newly hired employees with fellow workers,company procedures,and the physical properties of the company.

Accepted Answer

A)  Development
B)  Reference checking
C)  Orientation
D)  Training
E)  TestingF) A) and B)
G) B) and E)

Question 16

Orientation is the human resources function that:

Accepted Answer

A)  includes building tours,introductions,and socialization.
B)  provides on-the-job training to employees.
C)  appraises employees subjectively.
D)  teaches employees to do specific job tasks.
E)  occurs after the employee is on the job for several months.F) A) and D)
G) C) and D)

Question 17

Financial compensation falls into two general categories,which are:

Accepted Answer

A)  time wages and piece wages.
B)  wages and salaries.
C)  wages and benefits.
D)  commissions and incentives.
E)  salaries and benefits.F) A) and E)
G) All of the above

Question 18

Zen W Inc.,a publication house,has posted an advertisement inviting applicants for the post of a graphic designer.They have specified that the job would involve illustration of content by designing aesthetically tasteful layouts.This specification is an example of:

Accepted Answer

A)  job appraisal.
B)  a job description.
C)  job enquiry.
D)  job analysis.
E)  a job specification.F) D) and E)
G) B) and C)

Question 19

The difference between an arbitrator and a mediator is that:

Accepted Answer

A)  a mediator is a neutral third party,while an arbitrator is a member of the union.
B)  a mediator's solution to a labor dispute is enforceable,while the arbitrator's solution is non- enforceable.
C)  an arbitrator's solution to a labor dispute is binding on the participants,while a mediator's solution is not binding.
D)  an arbitrator is a neutral third party,while a mediator is a representative of management.
E)  an arbitrator is a representative of management,while a mediator is a representative of the union.F) C) and D)
G) B) and E)

Question 20

Which of the following is an internal source of recruitment for an organization?

Accepted Answer

A)  Vocational schools
B)  Current employees
C)  Social networking sites
D)  Competing firms
E)  CollegesF) B) and C)
G) A) and E)

Exam 10: Managing Human Resources

_____ is the negotiation process through which management and unions reach an agreement about compensation,working hours,and working conditions for concerned employees.

Correct AnswerverifiedShow Answer

_____ familiarizes newly hired employees with fellow workers,company procedures,and the physical properties of the company.

Correct AnswerverifiedShow Answer

_____ refers to forming a pool of qualified applicants from which management can select new employees.

Correct AnswerverifiedShow Answer

Financial compensation falls into two general categories,which are:

Correct AnswerverifiedShow Answer

Which of the following is a secondary characteristic of diversity?

Correct AnswerverifiedShow Answer

Orientation is the human resources function that:

Correct AnswerverifiedShow Answer

Threats against employers made on social media sites are protected speech.

Correct AnswerverifiedShow Answer

Reference checking usually involves:

Correct AnswerverifiedShow Answer

Which of the following statements is true of a job specification as well as a job description?

Correct AnswerverifiedShow Answer

_____ are nonfinancial forms of compensation provided to employees.

Correct AnswerverifiedShow Answer

Which of the following is an internal source of recruitment for an organization?

Correct AnswerverifiedShow Answer

If an organization fosters and values workforce diversity,it is most likely to:

Correct AnswerverifiedShow Answer

Socorro was terminated from her job by her employer because she was repeatedly late to work.She contributes to her company's turnover through:

Correct AnswerverifiedShow Answer

_____ are legally mandated plans that try to increase job opportunities for minority groups.

Correct AnswerverifiedShow Answer

What is an advantage of time wages?

Correct AnswerverifiedShow Answer

The management at a firm shuts down its plant completely,restricting all its employees from coming to work.The management's decision was followed by a partial strike called by the union members.This situation best represents a(n) :

Correct AnswerverifiedShow Answer

When compared to the external sources of recruitment,recruiting from internal sources:

Correct AnswerverifiedShow Answer

Zen W Inc.,a publication house,has posted an advertisement inviting applicants for the post of a graphic designer.They have specified that the job would involve illustration of content by designing aesthetically tasteful layouts.This specification is an example of:

Correct AnswerverifiedShow Answer

The difference between an arbitrator and a mediator is that:

Correct AnswerverifiedShow Answer

Union growth has slowed in recent years because:

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified