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Exam 10: Motivating Employees

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Question 111

True/False

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Millie recently accepted a new job with better pay and a high degree of job security. She is now able to live in a nicer apartment and maintain a fairly comfortable life style. However, she still feels like an "outsider" at work, and does not yet perceive that her fellow employees have accepted her into their group. According to Maslow's theory, Millie is driven by a desire to satisfy her social needs.

A) True
B) False

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Question 112

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If rewards are an important part of an international firm's motivational strategy, consideration should be given to adjusting it for cultural preferences.

A) True
B) False

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Question 113

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A basic idea of was to conduct time-motion studies to find the best way to perform each task, then teach people to use these methods.

The Hawthorne studies were conducted by and his colleagues from Harvard University.

Which of the following is a characteristic of Type J management?

Julie has worked for the Healthy Bread Company for several years. Recently, management recognized her as one of the company's best employees. Her co-workers respect and admire her, and she feels good about herself. According to Maslow, the type of needs that are likely to motivate Julie in the future are:

Which of the following statements about worker motivation is most consistent with the findings of the Hawthorne studies?

Jenny is a creative and intelligent person who likes to work independently on challenging projects. Jenny would be most effective when working for a Theory X-type manager.

According to Maslow, people will try to satisfy lower order needs before they turn their attention to higher order needs.

Frederick Taylor encouraged managers to make use of psychological techniques to improve worker motivation.

is the term William Ouchi used to refer to the management approach typically used by firms in the United States.

Gen Xers are difficult to motivate because they lack ambition.

Abraham Maslow thought that once needs at one level of his hierarchy were met:

Herzberg's findings suggest that many U.S. firms can help workers satisfy higher order needs by identifying those things that motivate (inspire) them to work at their fullest potential.

The Green Velvet Lawn Care Company teaches all of its employees specific methods for fertilizing and seeding lawns. The methods are designed to ensure adequate lawn coverage with a minimum of time and effort. All employees are expected to follow these methods precisely. Green Velvet's approach to lawn care is consistent with the ideas of scientific management.

Task identity refers to the degree to which a job has a substantial impact on the lives or work of others in the company.

The best way for U.S. firms to become more competitive is to adopt the Type J approach to management.

Dane works as a sales representative for the Better Butter Company. He is about to meet with his manager to review his progress toward meeting the sales objectives they agreed to at the beginning of the year. Dane likes the fact that managers at Better Butter listen to their subordinates' ideas and get everyone involved in setting goals and objectives. Dane's experience suggests that Better Butter is utilizing:

Feedback helps enrich a job by satisfying an employee's esteem needs.

Motivation is the drive to satisfy a need.