Question 1

________ is the specialized area of management that converts or transforms resources into goods and services.

Accepted Answer

A)   Logistics management
B)   Resource engineering
C)   Intrapreneuring
D)   Operations managementE) All of the above
F) A) and D)

Question 2

In manufacturing, a(n)  ________ is frequently used in operations that serve different customers' different needs.

Accepted Answer

A)   product layout
B)   process layout
C)   modular layout
D)   fixed-position layoutE) A) and B)
F) A) and C)

Question 3

Which of the following would be most helpful to a production manager who wanted to determine the minimum time required to complete a proposed project?

Accepted Answer

A)   TQM
B)   CAD/CAM
C)   ERP
D)   PERTE) All of the above
F) B) and D)

Question 4

Gantt charts will show the production manager if certain activities in the production process are lagging behind their acceptable time of completion.

Accepted Answer

A) True 
 B)False

Question 5

Production management is the traditional term used to describe all the activities managers do to help their firms create

Accepted Answer

A)   resources.
B)   goods.
C)   services.
D)   equities.E) A) and B)
F) B) and C)

Question 6

Ices Creamery combines sugar, cream, and the best natural flavorings, then churns and freezes the resulting mixture at a very low temperature, creating ice cream. The method Ices uses is an example of

Accepted Answer

A)   an analytic production system.
B)   process manufacturing.
C)   an assembly process.
D)   a symbiotic process.E) B) and D)
F) A) and D)

Question 7

Both PERT diagrams and Gantt charts are useful to managers concerned with

Accepted Answer

A)   calculating the rate of profit earned in a particular market.
B)   making sure that projects are completed on time.
C)   estimating the cost of completing a project.
D)   establishing formal lines of authority and responsibility within an organization.E) B) and C)
F) B) and D)

Question 8

When firms successfully produce products, they create form utility.

Accepted Answer

A) True 
 B)False

Question 9

Statistical process control (SPC) is the process of taking statistical samples of product components at each stage of the production process and plotting those results on a graph. Any variances from quality standards are recognized and can be corrected if beyond the set standards.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements about the impact of CAD/CAM on manufacturing is most accurate?

Accepted Answer

A)   CAD/CAM is most useful to firms producing durable goods such as automobiles.
B)   CAD/CAM has replaced ERP as the most sophisticated resource planning technique.
C)   CAD/CAM allows firms to save money by replacing skilled labor with computers to perform all of the high-skill tasks.
D)   CAD/CAM has made it possible to produce custom-designed products with little increase in costs.E) A) and D)
F) All of the above

Question 11

The operations planning practice of using sales forecasts created by a computer to accurately predict the amount and timing of materials needed to complete products and projects is

Accepted Answer

A)   enterprise resource planning.
B)   materials requirement planning.
C)   virtual accuracy tool.
D)   computer-based materials model.E) A) and B)
F) C) and D)

Question 12

The main idea in the Making Ethical Decisions box "Do We Stay or Do We Go?" indicates

Accepted Answer

A)   a need for firms to place a higher level of importance on time-to-market when choosing facilities locations.
B)   that the goal of finding the lowest cost location should never be overshadowed by other concerns if the firm is to remain loyal to its stockholders.
C)   that many locations do not meet ISO 14001 standards.
D)   a need for firms to consider the economic impact of their existence and/or departure from a particular location.E) C) and D)
F) B) and D)

Question 13

Businesses that provide services typically cannot use mass customization because services are not tangible products that can be customized.

Accepted Answer

A) True 
 B)False

Question 14

Operations management converts resources into goods and services.

Accepted Answer

A) True 
 B)False

Question 15

Sunnyside Travel, Inc. is a travel agency that specializes in destination wedding vacation packages. It has packages ranging from cruises to beach resorts all around the world. The customer chooses what they would like to pay, where they would like to visit, and what they would like to do. Based on this information, Sunnyside uses ________ to please the customers.

Accepted Answer

A)   excellent human resources management
B)   the Internet
C)   mass customization
D)   lean manufacturingE) None of the above
F) All of the above

Question 16

________ is the operations management planning function that searches for quality material resources, finds the best suppliers, and negotiates the best price.

Accepted Answer

A)   Marketing
B)   Collective bargaining
C)   Bartering
D)   PurchasingE) B) and C)
F) B) and D)

Question 17

Today, e-commerce uses social media to make online transactions even easier.

Accepted Answer

A) True 
 B)False

Question 18

Outdoor Adventure Industries is a U.S.-based manufacturer of sporting goods. It has recently decided to make a major push to sell its products in the EU. In order to succeed in this new market Outdoor Adventure will need to

Accepted Answer

A)   become certified in ISO 9001 standards.
B)   convert its financial assets into euros.
C)   avoid reliance on the Deming cycle.
D)   reduce the wages of its production workers.E) All of the above
F) B) and D)

Question 19

Today manufacturers are relying more heavily on

Accepted Answer

A)   developing close relationships with just a few suppliers to secure affordable prices.
B)   the bidding process to obtain the lowest price.
C)   many suppliers to keep their leverage.
D)   developing an MRP system for purchasing.E) C) and D)
F) A) and C)

Question 20

The PERT network provides a project manager with a plan that puts all the activities of a project in the correct order that they must be accomplished, shows which activities can be accomplished simultaneously, and, also gives the manager a good estimate of how long each activity will take to complete.

Accepted Answer

A) True 
 B)False

Exam 9: Production and Operations Management

Gantt charts will show the production manager if certain activities in the production process are lagging behind their acceptable time of completion.

Correct Answer
verified

Statistical process control (SPC) is the process of taking statistical samples of product components at each stage of the production process and plotting those results on a graph. Any variances from quality standards are recognized and can be corrected if beyond the set standards.

Correct Answer
verified

Correct Answer
verified

Businesses that provide services typically cannot use mass customization because services are not tangible products that can be customized.

Correct Answer
verified

Ices Creamery combines sugar, cream, and the best natural flavorings, then churns and freezes the resulting mixture at a very low temperature, creating ice cream. The method Ices uses is an example of

Correct Answer
verified

Today, e-commerce uses social media to make online transactions even easier.

Correct Answer
verified

Which of the following statements about the impact of CAD/CAM on manufacturing is most accurate?

Correct Answer
verified

Operations management converts resources into goods and services.

Correct Answer
verified

________ is the specialized area of management that converts or transforms resources into goods and services.

Correct Answer
verified

The main idea in the Making Ethical Decisions box "Do We Stay or Do We Go?" indicates

Correct Answer
verified

When firms successfully produce products, they create form utility.

Correct Answer
verified

________ is the operations management planning function that searches for quality material resources, finds the best suppliers, and negotiates the best price.

Correct Answer
verified

Production management is the traditional term used to describe all the activities managers do to help their firms create

Correct Answer
verified

Outdoor Adventure Industries is a U.S.-based manufacturer of sporting goods. It has recently decided to make a major push to sell its products in the EU. In order to succeed in this new market Outdoor Adventure will need to

Correct Answer
verified

Both PERT diagrams and Gantt charts are useful to managers concerned with

Correct Answer
verified

Which of the following would be most helpful to a production manager who wanted to determine the minimum time required to complete a proposed project?

Correct Answer
verified

In manufacturing, a(n) ________ is frequently used in operations that serve different customers' different needs.

Correct Answer
verified

Today manufacturers are relying more heavily on

Correct Answer
verified

The operations planning practice of using sales forecasts created by a computer to accurately predict the amount and timing of materials needed to complete products and projects is

Correct Answer
verified

Correct Answer
verified

Exam 9: Production and Operations Management

Gantt charts will show the production manager if certain activities in the production process are lagging behind their acceptable time of completion.

Correct AnswerverifiedShow Answer

Statistical process control (SPC) is the process of taking statistical samples of product components at each stage of the production process and plotting those results on a graph. Any variances from quality standards are recognized and can be corrected if beyond the set standards.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Businesses that provide services typically cannot use mass customization because services are not tangible products that can be customized.

Correct AnswerverifiedShow Answer

Ices Creamery combines sugar, cream, and the best natural flavorings, then churns and freezes the resulting mixture at a very low temperature, creating ice cream. The method Ices uses is an example of

Correct AnswerverifiedShow Answer

Today, e-commerce uses social media to make online transactions even easier.

Correct AnswerverifiedShow Answer

Which of the following statements about the impact of CAD/CAM on manufacturing is most accurate?

Correct AnswerverifiedShow Answer

Operations management converts resources into goods and services.

Correct AnswerverifiedShow Answer

________ is the specialized area of management that converts or transforms resources into goods and services.

Correct AnswerverifiedShow Answer

The main idea in the Making Ethical Decisions box "Do We Stay or Do We Go?" indicates

Correct AnswerverifiedShow Answer

When firms successfully produce products, they create form utility.

Correct AnswerverifiedShow Answer

________ is the operations management planning function that searches for quality material resources, finds the best suppliers, and negotiates the best price.

Correct AnswerverifiedShow Answer

Production management is the traditional term used to describe all the activities managers do to help their firms create

Correct AnswerverifiedShow Answer

Outdoor Adventure Industries is a U.S.-based manufacturer of sporting goods. It has recently decided to make a major push to sell its products in the EU. In order to succeed in this new market Outdoor Adventure will need to

Correct AnswerverifiedShow Answer

Both PERT diagrams and Gantt charts are useful to managers concerned with

Correct AnswerverifiedShow Answer

Which of the following would be most helpful to a production manager who wanted to determine the minimum time required to complete a proposed project?

Correct AnswerverifiedShow Answer

In manufacturing, a(n) ________ is frequently used in operations that serve different customers' different needs.

Correct AnswerverifiedShow Answer

Today manufacturers are relying more heavily on

Correct AnswerverifiedShow Answer

The operations planning practice of using sales forecasts created by a computer to accurately predict the amount and timing of materials needed to complete products and projects is

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

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